customer
create a deep emotional connection
Customer Solutions
Customer Solutions
Do you wish to know your customers intimately and create a deep emotional connection? Do you aspire to intuitively understand their pain points and deliver solutions that completely resolve their issues? Do you intend to dramatically improve revenue conversion and margin? Do you want to anticipate consumer trends and delight them with your offerings instead of reacting to their frustrations?
AI Platform
Our patented AI platform offers actionable intelligence to solve these issues and generate immediate business results.
Contact us for an AI readiness evaluation to transform your marketing function CONTACT US TODAY!
CELProTM Customer Experience and Loyalty
Understanding how your customer experiences your brand in every step of the experience journey from awareness to loyalty can unlock a huge capacity to nurture loyal customers and identify major revenue sources along the way.
CELProTM
CELProTM quickly and dramatically improves customer experience, loyalty, and employee engagement.
We provide deep contextual understanding of customer opinions, allowing you to identify what’s important to customers at each step of the customer journey. Accessing the breadth of customer conversations in social media, Foresight uses advanced AI techniques to understand exactly what customers are saying, wherever they are saying it – at scale. Understanding the language of your customers helps generate optimal messaging elements, capturing the attention and wallet-share of your ideal customer segments.
We use powerful tools, such as the customer journey map, customer-product match, customer segment-sales cycle match, impact vs importance drivers, psychometric analysis, and intelligence distillation from social chatter.
CasterTM Customer Segmentation
With your strategic decision to target certain sections of your customer base, you need to further segment it to finetune and deliver a message that resonates with each segment’s unique needs and psychographic profile, along with the optimal communication channel to reach them.
CasterTM
CasterTM completes your marketing efforts by combining a deep understanding of customers and the best methods to reach them. Beloved by traditional and online marketers alike, it maximizes sales conversion by creating a unique emotional connection and delivering a deeply resonant message through relevant communication channels. It identifies each segment’s attitude towards your product as well as their demographics and preferred communication channels, and suggests key lead messages and calls to action.
CrystalTM Psychometrics & Psychographics
Knowing your customers—really intimately knowing them—allows you to create an emotional connection with them. Their enduring brand loyalty can shield you through the storms of brand proliferation.
CrystalTM
CrystalTM provides powerful psychometric and psychographic insights on a 30-dimension scale. Having an intimate understanding of why your customer makes certain choices and what drives their consideration, purchase and loyalty drives marketing messaging that resonates with your customers and drives revenue conversion.
CoaxTM Lead Generation
Finding qualified customers and moving them down in the conversion funnel towards purchase can have a huge impact on sales.
CoaxTM
CoaxTM is a powerful lead generation tool that dramatically improves revenue conversion. It collects unstructured data from various social media and client sources, and augments it with various tools (geolocation, sentiment analysis, influencer analysis, demographics, messaging customization, sales prioritization, etc.) to provide real-time leads you can act on through various communication methods.
CaptureTM Customer Recovery
When customers get frustrated, they abandon the purchase process and rarely take the time to provide feedback for the company to correct the problem. In the age of brand proliferation, it’s much easier to just move on to the next product.
CaptureTM
CaptureTM reveals sources of customer dissatisfaction and frustration deeply hidden in the customer experience, helping you recover those customers and convert them to sales. We capture unstructured data from many sources (such as social media, chats, phone calls, emails and surveys) and identify the sources of abandoned purchases and frustration.
CosmicTM Global Marketing Campaign
is a must-have software module for any global marketing function. Using omni-lingual input from millions of social media input points plus a geolocation function, it furnishes a vivid understanding of unique customer interests and preferences in each location, so you can roll out a cohesive global campaign with localized messaging and products.
CosmicTM
CosmicTM is a must-have software module for any global marketing function. Using omni-lingual input from millions of social media input points plus a geolocation function, it furnishes a vivid understanding of unique customer interests and preferences in each location, so you can roll out a cohesive global campaign with localized messaging and products.
Case Studies:
- Case Study: JetBlue
- Case Study: Global social media company
- Case Study: An international church with 10 million members
- Case Study: Top 3 Global Bank
- Case Study: An International Media Conglomerate