customer

create a deep emotional connection

Customer Solutions

Do you wish to know your customers intimately and create a deep emotional connection? Do you aspire to intuitively understand their pain points and deliver solutions that completely resolve their issues? Do you intend to dramatically improve revenue conversion and margin? Do you want to anticipate consumer trends and delight them with your offerings instead of reacting to their frustrations?

AI Platform

Our patented AI platform offers actionable intelligence to solve these issues and generate immediate business results.

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CosmicTM Global Marketing Campaign

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CELPro^TMCustomer Experience and Loyalty

Understanding how your customer experiences your brand in every step of the experience journey from awareness to loyalty can unlock a huge capacity to nurture loyal customers and identify major revenue sources along the way.

CELProTM

CELPro^TM quickly and dramatically improves customer experience, loyalty, and employee engagement.

We provide deep contextual understanding of customer opinions, allowing you to identify what’s important to customers at each step of the customer journey. Accessing the breadth of customer conversations in social media, Foresight uses advanced AI techniques to understand exactly what customers are saying, wherever they are saying it – at scale. Understanding the language of your customers helps generate optimal messaging elements, capturing the attention and wallet-share of your ideal customer segments.

We use powerful tools, such as the customer journey map, customer-product match, customer segment-sales cycle match, impact vs importance drivers, psychometric analysis, and intelligence distillation from social chatter.

Case Study: JetBlue

Caster^TMCustomer Segmentation

With your strategic decision to target certain sections of your customer base, you need to further segment it to finetune and deliver a message that resonates with each segment’s unique needs and psychographic profile, along with the optimal communication channel to reach them.

CasterTM

Caster^TM completes your marketing efforts by combining a deep understanding of customers and the best methods to reach them. Beloved by traditional and online marketers alike, it maximizes sales conversion by creating a unique emotional connection and delivering a deeply resonant message through relevant communication channels. It identifies each segment’s attitude towards your product as well as their demographics and preferred communication channels, and suggests key lead messages and calls to action.

Case Study: Global social media company

Crystal^TMPsychometrics & Psychographics

Knowing your customers—really intimately knowing them—allows you to create an emotional connection with them. Their enduring brand loyalty can shield you through the storms of brand proliferation.

CrystalTM

Crystal^TM provides powerful psychometric and psychographic insights on a 30-dimension scale. Having an intimate understanding of why your customer makes certain choices and what drives their consideration, purchase and loyalty drives marketing messaging that resonates with your customers and drives revenue conversion.

Case Study: An International Media Conglomerate

Coax^TMLead Generation

Finding qualified customers and moving them down in the conversion funnel towards purchase can have a huge impact on sales.

CoaxTM

Coax^TM is a powerful lead generation tool that dramatically improves revenue conversion. It collects unstructured data from various social media and client sources, and augments it with various tools (geolocation, sentiment analysis, influencer analysis, demographics, messaging customization, sales prioritization, etc.) to provide real-time leads you can act on through various communication methods.

Case Study:

Capture^TM Customer Recovery

When customers get frustrated, they abandon the purchase process and rarely take the time to provide feedback for the company to correct the problem. In the age of brand proliferation, it’s much easier to just move on to the next product.

CaptureTM

Capture^TMreveals sources of customer dissatisfaction and frustration deeply hidden in the customer experience, helping you recover those customers and convert them to sales. We capture unstructured data from many sources (such as social media, chats, phone calls, emails and surveys) and identify the sources of abandoned purchases and frustration.

Case Study: Top 3 Global Bank

Cosmic^TM Global Marketing Campaign

is a must-have software module for any global marketing function. Using omni-lingual input from millions of social media input points plus a geolocation function, it furnishes a vivid understanding of unique customer interests and preferences in each location, so you can roll out a cohesive global campaign with localized messaging and products.

CosmicTM

Cosmic^TM is a must-have software module for any global marketing function. Using omni-lingual input from millions of social media input points plus a geolocation function, it furnishes a vivid understanding of unique customer interests and preferences in each location, so you can roll out a cohesive global campaign with localized messaging and products.

Case Study: International media conglomerate